|
|
|
SOLUTIONS
End to End Complete Call Centre Solution |
|
 |
EM KAY IT Solutions (P) Ltd will develop Business solutions for clients all
over the world. Our end-to-end solutions will help our client organizations gain efficiency in their business processes. Ultimately,
we shall arm them with that much-needed edge in the market place. The cost of acquiring a new customer is five times the cost of
retaining an old one. And hence it is important that your customer interaction is managed in the best possible way. |
|
| |
|
|
Customer Interaction Services at EM KAY IT Solutions (P) Ltd will be tailored to provide
superior customer interaction and hence leverage every customer relationship to the fullest. Our portfolio will include a whole gamut
of customer facing offerings including 24/7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums,
technical support services.
We can serve multiple industries including banks, financial services, etc.
EM KAY IT Solutions (P) Ltd provides integration of State-of-the-Art Technology with tie-ups with Various Vendors to
meet this level of requirement.
ACD Switches : EM KAY IT Solutions (P) Ltd leverages its commitment to provide the best solutions for its clients with the
suite of ACD switches from NORTEL NETWORKS & ERICSSON. With expertise in the complete range of products EM KAY provides solutions
from 60 to 3000 seats for Call Center operations.
Multi-Service Access Switches : EM KAY IT Solutions (P) Ltd provides the best in Line Multi- Service switches in the from
of the Passport Series from NORTEL NETWORKS along with a range of high end switches from CISCO.
VOICE Loggers : Voice Logging Capability is provided by integration with Noble Systems and Cube which provide a range of
reporting and analysis tools along with Agent Quality improvement and analysis features.
DIALERS : EM KAY IT Solutions (P) Ltd integrates world renowned Dialers from Noble Systems.
IVR : For High-end integrations EM KAY IT Solutions (P) Ltd provides Voice to Text conversion, Speech recognition system
and IVR solutions from Noble Systems.
CTI Services : Through its vast Industry experience EM KAY IT Solutions (P) Ltd has a range of CTI applications integrated
with various switches and dialers to provide customized solutions to its clients.
|
|
| |
|
|
| |
|
|
