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PRODUCTS
Other Networking Hardware |
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ACD Switches : EM KAY IT Solutions (P) Ltd leverages its
commitment to provide the best solutions for its clients with the suite of ACD switches from NORTEL NETWORKS &
ERICSSON. With expertise in the complete range of products EM KAY provides solutions from 60 to 3000 seats for
Call Center operations.
Data Switches : From Cisco and Nortel Networks.
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VOIP Devices : Audio Codes with built in redundancies.
Servers/Desktops : From HP and Dell in redundant configuration
Software : From Nobel, Microsoft, Oracle, IBM etc.
ACD Switches : D1D leverages its commitment to provide the best solutions for its clients with the suite
of ACD switches from NORTEL NETWORKS & ERICSSON. With expertise in the complete range of products D1D provides
solutions from 60 to 3000 seats for Call Center operations.
Multi-Service Access Switches : D1D provides the best in Line Multi- Service switches in the from of the
Passport Series from NORTEL NETWORKS along with a range of high end switches from CISCO.
VOICE Loggers : Voice Logging Capability is provided by integration with Noble Systems which provide
a range of reporting and analysis tools along with Agent Quality improvement and analysis features.
Dialers : D1D integrates world renowned Dialers from Noble Systems.
IVR : For High-end integrations D1D provides Voice to Text conversion, Speech recognition system and IVR
solutions from Noble Systems.
CTI Services : Through its vast Industry experience D1D has a range of CTI applications integrated with
various switches and dialers to provide customized solutions to its clients.
CRM Solutions : As the Call Centers process requirements increase it becomes imperative to have a Managed
record of the client transactions and dealings. D1D addresses these areas with it's tie ups with Noble Systems,
and its in-house development team capable of creating and integrating any type of CRM to any products.
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