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PRODUCTS
Dialer on Hosted Platform |
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Creation of Co Location and NOC Setup and Maintenance :
Dial 1 Direct has set up his Co Location facility in New York, USA. We have installed Noble Dialer along with complete hardware to support our client requirements. A client can simply log on to my server in Co Location facility and can start using Noble Dialer as it is being installed in their premises. The client can still have his confidential data like client list, client data base, CRM etc loaded on his application server installed in his premises without a fear of loosing/sharing his precious data. |
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Our 24x7 NOC solves all the queries/problems online of the client and guides them also for the future course of
action if required.
The benefit of this service to the client is the full utilization of the dialer without investing in the purchase
of the Costly Dialer; secondly the client saves a lot towards the bandwidth cost as these type of solution reduces
the bandwidth demand considerably as dialing from out side US needs only the bandwidth required based on the number
of agents logged in and not the pacing mode (i.e. 1:3/1:4/1:5 etc)
Dial 1 Direct provides consultancy and expertise to its clients to meet the Network operations Center requirements.
With its vast experience in the Infrastructure Industry it gives viable cost-effective solutions after understanding
Client requirements and Business Setup.
Dialer on outright sale bases :
Dial 1 Direct is a authorized channel partner to Noble System - a leading Predictive Dialer of the world. It is
being rated as the best contact centre solution in the world.
Provision and Management of IPLC Circuit :
Dial 1 Direct has officially signed an agreement with Bharti and Reliance for providing IPLC circuit at very
competitive rates.
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Creation of Helpdesk Processes and Technical Reporting and escalation processes : |
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D1D provides skilled manpower to support the day to day working of the
Call Center. With this the client does not have to spend on training and continuous up-gradation of
its technical team to meet the demands of various clients. As an implementation process a team of
qualified and well-equipped engineers provides complete system integration, equipment selection and
installation during the pre-operative phase. This involves:
Project Planning
- Understanding the requirements of Client.
- Site Survey for available/ required resources.
- Make PERT chart for all processes involved.
Network Design
- Design the layout of the Campus
- Design network diagram for the campus
- Design proposed network connectivity between different sites.
Project Implementation
- Implementation of LAN & WAN
- Integration of voice and data
- Implementation of CRM & other S/W
- Testing and Pilot Run
As part of our project consultancy, we offer facility management along with posting an on-site
facility engineer for your call center.
Facility management includes:
- Ensuring the smooth running of complete technical operations in call center
- Troubleshooting of day to day problems
- Customize the network as per the requirement of the client.
Today, we have our call centers running smoothly and effectively. Every site is manned by one site
Facility engineer from D1D who looks after seamless integration and management of technical
equipments. We believe in sharing our knowledge with our partners. Hence, the technical team of the
call center is fully equipped with knowledge and hands on experience under the supervision of the
facility engineer and the technical team at head office. This leads to independent and smooth
operations in the call center without becoming person dependent.
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