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CUSTOMER SUPPORT |
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EM KAY IT Solutions (P) Ltd is uniquely positioned in India to service Telecom vertical.
We have extensive experience in handling 24/7 customer care programs like activations, client services and correspondence management. We have capabilities to manage processes ranging from activations (including inbound sales component that determines the carrier's ARPU) to
Unscripted processes like 'customer assistance services. |
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We offer various services in this domain :
- Customer Care
- Technical Support
- Advanced Support
- Service activations
- Billing
- Service / plan changes, order fulfillment
- Equipment warranty and replacement programs
- Cross sell and up-sell
- Account maintenance
- Marketing strategies
- Contract extensions
- Sales and promotions
EM KAY IT Solutions (P) Ltd will provide customer care services to help its clients establish benchmarks in world class customer
service. Our host of customer care services would help in establishing and managing customer relationships. The scope of services
vary from simple queries (accounts details and maintenance, information on products and services purchased, travel services required,
service changes / swaps) to complex questions (escalations, premier queues).
The customer care center would also provide inbound sales including cross sell and up sell services. This shall generate significant revenues to our clients. |
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